Contact Us – RCBC Bankard

Are you an existing RCBC Bankard cardholder? Yes No

For existing RCBC Bankard cardholder:

For new RCBC Bankard applicant:

I want to apply for a credit card

You may apply conveniently online. Get started by choosing the right RCBC Bankard credit card for you at https://www.rcbcbankard.com/credit-cards.

Important reminder: You may be asked to submit a copy of your Valid ID and a proof of income.

Check Application Status

Full Name

Email Address

Reference Number

Application Channel

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Report a Lost Card

To report a lost or stolen card, please immediately call our 24/7 Customer Service Hotline at 8888-1888.

For those residing outside Metro Manila, you can call 1-800-10-888-1-888 using PLDT NDD access. And if you are outside the country, you can reach us at +63 2 8888-1888.

Update Contact Information

Name as it appears on card

Expiry Date

First 4 and Last 4 Digits of Card

Choose Information that you want to be changed:

Change Mobile Number

Old Mobile Number

New Mobile Number

Change Email Address

Old Email Address

New Email Address

Change Billing Address

Old Billing Address

New Billing Address

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Rewards Redemption

Name as it appears on card

Email Address

RCBC Bankard Card Type

Expiry Date

First 4 and Last 4 Digits of Card

Please indicate type of Rewards that you wish your redeem.

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Please note that Rewards Redemption options vary per card.

To know redemption options available to you, go to https://www.rcbcbankard.com/features-and-benefits/rewards/rewards-points then select your Card Type.

Increase in Credit Limit

Name as it appears on card

Email Address

Expiry Date

First 4 and Last 4 Digits of Card

Desired Credit Limit

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Please note that request is subject to review and approval.

Latest Copy of Statement of Account

To access and download your latest and previous Statements of Account, please login or register to RCBC Bankard ONLINE at https://online.rcbcbankard.com.

Questionable Transactions

Name as it appears on card

Email Address

RCBC Bankard Card Type

Expiry Date

First 4 and Last 4 Digits of Card

Provide details of Questionable Transactions

Transaction Amount

Transaction Date

Merchant

Other Info

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Enroll in eStatement via Email

To enroll in eStatement Via Email, please login or register to RCBC Bankard ONLINE at https://online.rcbcbankard.com.

Upon login, go to eStatement Enrollment and enter the Card Number that you wish to enroll in eStatement Via Email.

RCBC Bankard ONLINE Password Reset

You are allowed to reset your own password. Please go to https://online.rcbcbankard.com and click “Forgot Password”. Input your Username and OTP.

A temporary password will be sent to your registered email address. Login using your temporary password and set your new password.

Cash Advance PIN

Your Cash Advance PIN will be sent to you six (6) months after the card issuance date.

If you still haven’t received your PIN after 6 months, please call us at 8888-1888.

Card Delivery Status

Name as it appears on Card

Email Address

Expiry Date

Status

New
Replacement
Renewal

First 4 and Last 4 Digits of Card

Application Number

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How to call if I’m abroad

If you are outside the Philippines, you can call the RCBC Bankard Customer Service hotline
at (+63 2) 8888-1888.

Card Activation

Activate your new RCBC Bankard via SMS

Text RCBCBANKARD(space)ACT(space)last 8 digits of your credit card(space)date of birth in MMDDYYYY format(space)Expiry Date in MMYY format and send to 09191600402 using your registered mobile number.

Example: RCBCBANKARD ACT 08801234 09281982 1023

Other Concerns

Name as it appears on your card

Contact Number

Email Address

Expiry Date

First 4 and Last 4 Digits of Card

Your message here

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