Advisory on Customer Service Hotline Availability

We’re happy to announce that starting June 22, 2020, our Customer Service Hotlines will return to full operating hours, 24/7, to take all types of calls.

In the meantime, here are some requests that can be done online or via SMS:
- RCBC Bankard account-related inquiries – Outstanding Balance, Available Limit, digital copy of your Statement of Account – can be done via the RCBC Online Banking App or through
- Unli 0% Installment application done by simply filling out the online form at
- Card Activation via SMS. Learn more here:  

For questions related to the Payment Holiday and the payment options available for you, please refer to the updated FAQs.

As we switch back on, we ask for your patience and understanding if there are queues or delays in our response. We assure you that we are looking into your concerns/requests and are trying to address them the best way possible. Thank you and stay safe.